Shipping & Returns


How long before my order ships?

Based on the Shipping Speed  your order will be delivered in its window, Standard Shipping 7-15 days

 

Can I change/cancel my order?

If you need to make changes or cancel your order, contact Customer Support to talk about your options. Were here to help!

21 Po Lun Street, Mei Foo, Sham Shui Po, Hong Kong

service@homerfever.com

+852 2142 5548

 

What shipping methods do you offer?

International: For your convenience, we utilize EMS/UPS/DHL Worldwide Expedited service to ship from our door to yours. This method includes all customs fees, import duties, and taxes up front.

 

How much does shipping cost?

Orders of $49.99 or less - $5.00

Orders of more than $49.99 - Free shipping

 

Where is my order?

Simply log in and head to My Account. Click on Order Statusnext to your order number to get the most up-to-date ETA for your items. You can even see your tracking information here once your order ships! If you run into any issues, contact Customer Support. Well take care of you!

 

Returns FAQ

 

What is your Return Policy?

All returns and exchanges must be done within 20 days of order.

For returns for refunds, we will deduct $14 to cover shipping and restocking. Refunds may only be issued to the credit card or Paypal account use to make the original purchase.

 

How do I request a return?

Please reach out to Customer Support for further assistance from our team. We will be happy to help!

Here you will need your order number + email address.

 

When can I expect my refund or store credit?

It takes our warehouse about 1-2 weeks to receive + process your return. Well send you an email just as soon as we issue your refund or store credit.

 

What if my item is damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact Customer Support with your order number + a photo of the damaged or wrong item. Well take care of you!